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Fleet Management Blog

Your source for all fleet management news, best practices, thought leadership and more

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Four Ways to Improve the Efficiency of your Service Department

By: Matt Reinhart
•
Best Practices, Mobile Technology

The service department can be the lifeblood of your business. If your fleet isn’t safe and rental ready at all times – you can be at serious risk. A combined fleet management software system – a desktop system and mobile application that are properly implemented can greatly improve the overall efficiency of your service department.

In this post, we look at four ways to boost the efficiency of operations within your service department using fleet management software:

1. Improve Communication

  • Eliminate hand-written notes
  • Create work orders that can be sent to a service technician’s tablet or smartphone
  • Organize and prioritize maintenance and repairs within your centralized fleet management system
  • Maintain an accurate parts inventory
    • Minimize misplacing critical parts
    • Prevent re-ordering items already in stock
  • Eliminate confusion about which unit is down or when it will be rental ready

2. Create Accurate and Verifiable Service records

  • Create a digital trail of every service department process and activity
    • Reduces liability in the case of accident
    • Increase potential resale value
  • Add parts and service detail to work order in the field or in the shop by utilizing mobile fleet management apps
  • Accurately report labor hours

3. Stay in Front of Preventative Maintenance

  • Track preventative maintenance activities through centralized fleet management systems
    • Establish service intervals for coming due maintenance in your system
    • Receive alerts when preventative maintenance is coming due
    • Lessen the risk of failing to complete annual inspections and other required unit specific activities on time
  • Reduce overall cost of maintaining your fleet by preventing break downs that might occur when there is no system for tracking service intervals recommended by the manufacturer

4. Accelerate Critical Administrative Processes

  • Enter labor remotely and accurately
    • Labor can be entered on service technician’s tablet or smartphone and is sent in real-time back to office
    • One point of data entry increases accuracy
    • Labor hours are available immediately after they are keyed in
      • Simplifies payroll processing
    • Invoice customers more quickly
      • Service technicians can add parts and labor directly to a work order to streamline billing once service is complete
      • No need to sort through time sheets and purchase orders to complete your invoices – everything is already attached to the work order and organized

These tips help your operation produce a seamless loop of information from service manager to service technician, improving the way workflows through your service department.

To learn more about how fleet management software from Fleet Cost & Care can transform your service department contact one of our industry experts.

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Matt Reinhart
About the Author

Matt Reinhart is a Senior Marketing Specialist for Fleet Cost & Care

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