Our customer support includes:
- Complete system training and implementation prior to going live
- Full support from a team of industry experts
- Unlimited access to our support team & resources for any software related issues
- Continuing education options, including additional on-site or online training and consulting, tailored to meet your schedule and learning style
Training
Each customer will have a dedicated implementation manager to oversee the training and implementation process. From primary system setup, to on-site employee training and initial follow-up support, having a dedicated implementation manager ensures the success of all Fleet Cost & Care customers.
Industry Experts
The staff at Fleet Cost & Care understands your business. Many of our employees have worked in the construction and heavy lifting industry and know first-hand the processes and challenges faced by your staff. We see interactions with our customers as opportunities to help improve your understanding and usage of the NexGen and Atom heavy equipment management solutions to increase efficiency within your company, to improve your operation, and to obtain new ideas that drive the development of our software and the fleet management industry.
Ongoing Support
Our support team offers the best resources across a variety of industries as part of your support contract:
- Regular software updates with latest system upgrades from our development team
- Webinar series outlining new features and how to use them
- Industry-leading blog with tips to help improve the way your business operates
- Quick tip videos to improve your understanding of the NexGen & Atom systems
- Online help by emailing [email protected]
- Toll-free phone assistance (800) 281-9445
Additional Training or Consulting
We understand that your needs from Fleet Cost & Care may shift as the market shifts and your industry adjusts. Fleet Cost & Care is able to accommodate fluctuating requirements and custom requests from all customers including but not limited to:
- New employee training
- Specialized functionality training
- Customization requests – we can tailor our software to your company’s specific needs with customized enhancements
