customer support includes:
- Complete system training and implementation prior to going live
- Full support from a team of industry experts
- Customer Success Team
- Unlimited access to our support team & resources
Training
Each customer will have a dedicated implementation manager to oversee the training and implementation process. From primary system setup, to on-site employee training and initial follow-up support, having a dedicated implementation manager ensures the success of all Fleet Cost & Care customers.
Industry Experts
The staff at Fleet Cost & Care understands your business. Many of our employees have worked in the construction and heavy lifting industry and know first-hand the processes and challenges faced by your staff. We see interactions with our customers as opportunities to help improve your understanding and usage of the NexGen and Atom heavy equipment management solutions to increase efficiency within your company, to improve your operation, and to obtain new ideas that drive the development of our software and the fleet management industry.
customer Success
We understand that maximizing the potential of your fleet management system is crucial to your business success. That’s why our dedicated Customer Success Team’s goal is to help you use your system better. They are there empower you every step of the way. Unleash the full power of your fleet management solution with our tailored services designed to optimize your operations.
- System Assessments
- Training
- Consulting
Interested in our Customer Success services? Click here to learn more.
Ongoing Support
The support team offers the best resources across a variety of industries as part of your support contract:
- Regular software updates with latest system upgrades from our development team
- Webinar series outlining new features and how to use them
- Industry-leading blog with tips to help improve the way your business operates
- Online help by emailing [email protected]
- Toll-free phone assistance (800) 281-9445
