Wes Torrence is a dedicated professional deeply committed to elevating the standards of customer service. Having been an invaluable member of the Fleet Cost & Care (FCC) team since 2001, Wes has consistently demonstrated his unwavering dedication to customer support. Serving as the in-house client advocate, Wes takes on the crucial role of effectively managing and resolving customer issues.
From the initial point of contact, Wes assumes a leadership role in navigating the problem-solving process. His commitment to thoroughness is unparalleled, making each customer request a top priority. Wes takes pride in his role as a solution provider, acting as a crucial intermediary between the end-user and the development team. His extensive tenure at FCC is a testament to his expertise and enduring commitment to ensuring the highest levels of customer satisfaction.