Brooke Kieffer is a seasoned professional with a passion for optimizing processes and enhancing organizational efficiency. With over two decades of experience in office management, including roles in Accounts Payable, Accounts Receivable, Financial Reports, and Payroll, she brings a wealth of knowledge and expertise to her current position.

Brooke is dedicated to supporting various departments, including Accounting, Customer Success, Implementation teams. Specializing in billing, collections, documentation, and internal training, Brooke will use her skills to help departments succeed. Her mission is to improve both internal and external processes, ensuring seamless communication and outstanding results for clients and colleagues alike.

Drawing on her experience within the industry, she possesses a deep understanding of customer needs and challenges. This knowledge enables her to provide effective solutions and support to the Customer Success Managers, aiding them in navigating complex issues and delivering exceptional service.

One of Brooke’s standout achievements includes leading the implementation of Fleet Cost & Care (FCC) software at two companies as a customer. Notably, she spearheaded the re-implementation and training of FCC’s NexGen and Atom for 33 branches of one of North America’s largest Crane & Rigging companies. This experience underscores her proficiency in project management, technical expertise, and commitment to delivering results.

With her dedication, expertise, and proven track record, Brooke Kieffer continues to play a vital role in driving success and innovation within her organization, leaving a lasting impact on both internal operations and customer satisfaction.